Refund policy

Returns

Once products become available for purchase, you may request a return within 30 calendar days after delivery by emailing aahim7406@gmail.com with your order number and reason for the request. Items must be unused, uninstalled, in their original condition, and returned with the original packaging.

Do not send an item back without written return authorization. We will provide the approved return address and instructions. The public mailing address is not an automatic return facility.

Damaged, defective, or incorrect items

Inspect your order when it arrives. Contact us within 7 calendar days if an item is damaged, defective, or incorrect. Include your order number and clear photos of the item and packaging. After review, we will arrange an appropriate replacement, refund, or other remedy at no additional return-shipping cost to you.

Cancellations and changes

Request changes or cancellation as soon as possible. We can cancel before the fulfillment partner accepts or dispatches the order. After fulfillment begins, cancellation or address changes cannot be guaranteed.

Exceptions

Custom or personalized items, gift cards, final-sale items, and items that have been used, installed, altered, or damaged after delivery are not returnable unless required by law. Your statutory rights are not affected.

Return shipping and refunds

For approved preference-based returns, the customer is responsible for return shipping and must use a tracked service. For verified damaged, defective, or incorrect items, Resto Glow covers the approved return or replacement route. Approved refunds are issued to the original payment method within 10 business days after inspection. Your bank or card issuer may need additional time to post the credit.

Preview products

Products marked “Concept Preview” are currently unavailable and cannot be ordered. This policy applies when a product is released for purchase.

Questions: aahim7406@gmail.com